Episode 89
Brand Story Podcast

The Evolution of Branding

featuring Troy Hitch

Global Chief Creative Officer at RAPP

Troy Hitch, Global Chief Creative Officer at RAPP, talks about the evolution and future of branding with our president, Steve Gilman.

Branding has never stood still, but the pace of change today is unlike anything the industry has seen before. What used to center on a single big idea has evolved into something far more nuanced, responsive, and personal.

In this episode, we speak with Troy on how branded content has evolved since the early days of YouTube and what it means to build a brand today. Not around a single big idea, but through a million small, personal signals delivered at just the right time. We also dive into creative leadership, the importance of building trust within teams, and why ego (the good kind) still has a role to play. Troy offers a thoughtful perspective on what it takes to lead in a fast-moving industry—and why putting people first is key to building brands that matter in the moments that count.

About the Guest

Troy Hitch

Global Chief Creative Officer at RAPP

Troy is the Global Chief Creative Officer at RAPP and has over two decades of agency experience. He’s held key leadership positions at Omnicom’s Proximity and BBDO agencies, where he spearheaded campaigns for clients including P&G, Frito-Lay, Warner Bros, Mars, and Volkswagen. He also founded his own experiential agency, Big Fat Brain, where he pioneered award-winning branded content for nationally recognized clients including the transmedia hit You Suck At Photoshop.

Quickfire Q&A

What does your week/month look like being a Global Chief Creative Officer with teams all over the world?

Troy: It’s a mixed bag all the time. The great news is [we] have amazing leaders across the globe, some of the strongest creatives in the business. So I don’t have to get in their way, [but] I can come in and provide support when they need it. It’s a matter of team curation, fostering, and development.

Can you talk about the concept of ego epiphany for creative directors?

Troy: In order for someone to be able to progress to a creative leadership role, they need to have this epiphany where they discover that they are genuinely more rewarded and fulfilled in the success of their team than they are of themselves. There’s a lot of humility and generosity in that, which I think makes for a great leader.

About The Host

Steve Gilman

As the President of Gravity Group, Steve is passionate about helping brands reach their goals through honest, creative marketing and powerful brand stories.

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